“Ninety percent of the friction of daily life is caused by the wrong tone of voice.”
– Amber Timms

The voice is the most powerful tool for communication, but do be careful of the tone you employ. The tone of voice can be used to instantly tell how someone feels; a tense voice may put us on “red alert” while a gentle soothing voice helps us relax and genuinely listen.

As we speak, people will listen to the tone, and the message will be influenced and interpreted from it. A misinterpretation, based on our tone, will garble the message, at best, or lead to a giant misunderstanding.


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